First Things FirstHow to Claim Warranty

  • Bike must be registered to claim warranty.
  • Any claims under this warranty must be made through an authorized Firefox Store.
  • The Firefox product must be carried to the authorized Firefox store for inspection.
  • Original Proof of purchase (Invoice) is mandatory to claim warranty.

ManufacturingDefects

Our authorised dealer will inspect your bike to ascertain type of defect ( Manufacturing / Usage ).

Firefox Bikes are built in world class manufacturing facilities, ensuring that our products have zero manufacturing defects. In the unlikely event that a manufacturing defect is found, your claim for warranty will be acknowledged and procesed.

This WarrantyDoes Not Cover

  • Normal Wear & Tear
  • Improper Assembly
  • Improper Follow up Maintenance
  • Installation of components, parts or Accessories not originally intended for or compatible with the Bike as sold.
  • Damage or Failure due to accident, misuse, abuse or neglect.
  • Labor charges for part replacement or changeover.
  • This warranty is Void in its entirety by any modification of the frame, fork or components.
  • This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of warranty.
  • This warranty extends from the date of purchase, only to the owner and is not transferable.
  • Transportation cost and labor charges incurred in the replacement of parts are not covered under this warranty.
  • Firefox Bikes is not responsible for incidental or consequential damages

Neon colors let our bikes really stand out. Nevertheless, please be aware that neon colors may lose part of their intensity when exposed to direct sunlight over a longer period. Therefore, we suggest not to expose the bikes unnecessarily to direct sunlight. Should the bikes be on display, it is recommended either to use UV sun protection foil for the display windows or not to put them directly at the sunny place. We ask for your understanding that warranty does not apply to color fading.

CAUTION: The following exclusion applies to all models

This warranty doesn’t apply to any unit that has been abused, misused, altered by component parts substitution or used for rental or any other commercial uses, stunt riding, ramp jumping, acrobatics, bicycle moto-cross, dirt biking or similar activities as all units are not designed or intended for such purposes or usage.